Staff management is a combination of art and science most managers couldn’t master. Worse, poor scheduling could either lead to overspending your payroll budget or employee abuse — intentional or not. But if you think only the former affects your business directly, you’re dead wrong.
Poor scheduling is an effective way of showing disregard to your employees. They may be rank and file, but that never an excuse to be insensitive to their needs. Cancelling their shifts in the last minute, or changing the schedule without proper notice, could create friction between you and your staff.
Unless you don’t believe positive employee relationships carry any weight to your business’s success, you must do the following and prevent any form of scheduling abuse:
Invest In a Traffic-Counting Tool
First and foremost, it’s impossible to accurately forecast your customer influx and traffic patterns without a reliable in-store counter. A smart visitor counting system provides you empirical information about traffic trends on which time and day.
Many managers use historical statistics to plan staff scheduling, but real-time data must also be incorporated. If not, you’d find it more challenging to predict the needs of your store and finalize shifts.
As a manager, you need to wear many hats, but it doesn’t mean you should pay less attention to your staffing needs. More often than not, it should be right at the top of your priority list. If you take proper scheduling for granted, you risk having employees with low morale.
You should observe ethics when it comes to scheduling. If you need some people to work late, advise them ahead of time and tell them nicely. If you need to make changes in the schedule, notify them about the shift swaps reasonably in advance. If your employees ask to take a day off, leave no stone unturned to make it possible and be fair with others.
These simple gestures are almost impossible not to appreciate. If you show your employees you value their time and their plans, chances are, they’d reciprocate it with loyalty and hard work.
Scheduling abuse is a practice no successful company adopts. Give your employees the attention they deserve, and they’d be more willing to work with you.